A global paradigm shift in the expectations placed upon businesses, demands that they create long-term practices that protect the environment, the well being of employees and the prospects of future generations. They are expected to achieve this while continuing to generate profits, to research new practices, thereby driving innovation and to increase shareholder wealth. The security industry is also required to manage the ‘triple bottom line’, through effectively mitigating financial, social and environmental risks, obligations and opportunities. Rather than view this as burdensome, a business may arguably increase its levels of resilience through improving its economic, social and environmental connections. There are a number of ways that a business can respond to these macro considerations;
• Environmental Management Systems
ISO 14001 provides a framework that an organisation can follow, potentially alongside ISO 9001, to provide structures and processes that help embed environmental efficiency into a firm’s culture and to mitigate risks. By outlining and measuring the standards expected during security activities, ISO 14001 can help to improve the sustainability of day-to-day operations. In the long run, this can save money and improve the resilience of a company, improve employee engagement and brand reputation. The ISO 14001 standard provides guidance for appropriate methods to adopt, to improve efficiency, sustainability and to manage the impacts upon the environment of business components such as procurement, storage, distribution, product development, and manufacturing. It also adds value to the management processes for emergency response, approaches to managing customer expectations, stakeholders and your relationships with your local community.
• Effective Communication Strategies
Organisations benefit from engaging with all stakeholders; customers, employees and other external parties. This includes the communities they operate amongst. In order to be effective, this requires for the consideration of opposing views, effective negotiation and mutually satisfying agreements. High levels of confidence, which are often portrayed through charismatic behavior’s and may arguably be displayed within individuals that are experienced in working within high risk and dynamic environments, may provide individuals with an innate capacity to effectively communicate with others during such situations, particularly when the achievement of an objective requires a change of historical practice, in order to support improvements to levels of sustainability, or perhaps when communicating with indigenous populations or other external stakeholders. Shamir et al. (1993) suggest that such individuals may cite previous events, in order to encourage action. To support this, such individuals may provide detailed descriptions of a positive future image. In a similar fashion